What forms of payment are accepted?
We support various payment options, such as Visa, Mastercard, American Express, JCB, and Diner Club. Feel free to select the payment method that is most convenient for you.
What is the expected shipping time for my order?
Usually, we aim to dispatch orders within 1-2 business days upon confirmation to ensure timely delivery. Please check the product details for any exceptions, such as custom or delayed delivery items.
Are there any shipping delays anticipated during holiday periods?
Indeed, during special occasions, particularly Chinese New Year, there may be heightened shipping volumes leading to delays of 1-2 weeks. It is advisable to plan accordingly to mitigate any inconvenience.
How do I get in touch with customer support?
Our customer service team is available 24/7. If you have any questions or encounter issues during your shopping experience, please reach out to us by sending an email to info@babyswimworld.com. We aim to respond to all emails promptly within 24 hours.
